Covid-19 Response

We understand during times of uncertainty that there are many concerns around who is shipping your products. We assure you that we will be taking extra steps to protect you from this pandemic. Along with frequent cleaning and hand washing, we will be wearing sterile gloves and face masks when packaging your items to ensure that there is no contamination to your package or items within.

We guarantee that we will shut down operations for two weeks if we are sick to ensure this virus can not be spread. Please understand that viruses can only live up to 24 hours on cardboard and up to two to three days on plastic. Your shipping times will almost always be longer than this. With this information, we hope that you also believe that your items (no matter what company they come from) are 100% safe to open and handle upon their arrival. Please be cautious regarding who has dealt with your package during shipping. You can visit USPS or UPS websites to read up on how they are also trying to keep you safe when handling your parcel.

The health and safety of our customers and community is the most important. We want you and those around in your life to remain safe and healthy. We also ask that you maintain a sense of normality to support your favorite small business in these difficult times.

Thank you,

Ceramic Smokeware